We understand that plans can change and unexpected circumstances can arise. That’s why we offer the following refund policy for our luxury homes and short-term rentals:
- Cancellation within 48 hours of booking: If you cancel your reservation within 48 hours of booking, we will refund you the full amount of your reservation.
- Cancellation more than 30 days before check-in: If you cancel your reservation more than 30 days before your check-in date, we will refund you 50% of your reservation.
- Cancellation within 30 days of check-in: If you cancel your reservation within 30 days of your check-in date, we will not provide any refund.
- Early departure: If you decide to leave earlier than your scheduled departure date, we will not provide any refund for the unused portion of your reservation.
Please note that any refunds will be issued to the same method of payment used for the original reservation. Refunds may take up to 10 business days to process.
We recommend that you purchase travel insurance to protect your investment in case of unforeseen circumstances.
If there are any issues with your rental during your stay, please contact us immediately so that we can work to resolve them. We want to make sure that your experience in our luxury homes is a positive one.