Cancellation & Refund Policy
We understand that plans can change and unexpected circumstances can arise. That’s why, we offer the following refund policy for our homes and short-term rentals:
- Cancellation within 48 hours after booking: If you cancel your reservation within 48 hours after booking the reservation, we will refund you the full amount of your reservation.
- Cancellation more than 30 days before check-in: If you cancel your reservation more than 30 days before your check-in date, we will refund you 50% of your reservation.
- Cancellation within 30 days of check-in: If you cancel your reservation within 30 days of your check-in date, we will not provide any refund.
- Early departure: If you decide to leave earlier than your scheduled departure date, we will not provide any refund for the unused portion of your reservation.
If there are any issues with your rental during your stay, please contact us immediately so that we can work to resolve them. We want to make sure that your experience in our homes is a positive one. We have a concierge team and full-time maintenance available during working hours.
Non-Transferability of Reservations
All reservations are strictly non-transferable. Once a reservation is confirmed, it may not be transferred, reassigned, substituted, or exchanged for a different property within the Luxury Rental Management portfolio under any circumstances. Each reservation applies exclusively to the specific property, dates, and guest details confirmed at the time of booking.
Please note: all refunds will be issued to the same method of payment used for the original reservation. Refunds may take up to 7-10 business days to process.
Travel Insurance
Some credit cards may provide travel insurance benefits. Please inquire with your credit card company for travel-related benefits. Also, we recommend that you purchase travel insurance to protect your investment in case of unforeseen circumstances.
